I have sat down and written numerous blogs in the past six weeks. Most of them in my head. When I actually put pen to paper or start typing on the computer, in a very short time I run into an obstacle that I can’t seem to overcome. At first, I treat it as a challenge and struggle with it. So far, I have gotten discouraged, felt exhausted from pushing the proverbial rock up the hill and abandoned whatever I was working on.
This all led me to thinking about powerlessness not a topic often discussed in this kind of blog. With the latest blog that I tried writing, I got stumped by trying to upload my photos. I would click ‘upload’ for a photo (or six of them before I gave up), and get a message saying that whatever I was trying to upload was empty–no nothing to upload, nada, rien. For an hour, I tried countless ways to make sure each photo was a .jpeg and ‘uploadable’. In the end, I was staring at the screen, out of ideas, mystified (to put it lightly), and completely discouraged. It always seems better to stop before I start my rant at inanimate objects.
This week, I received an e-mail from my credit card – Chase- travel agency informing me that half of my round trip reservation to San Francisco had been cancelled by the airline. I was to call them: the travel agency, please, to re-book something. I made my first call on Monday morning ten days ago. They told me it wasn’t the entire trip but the second leg from London to SFO that had been cancelled. I had been re-booked on an earlier flight which gave me twenty minutes to get to the gate after landing from Paris. I informed the woman that I was talking to that that wasn’t enough time and she needed to come up with another option. She seemed completely at a loss of what to do. I suggested an earlier flight out of Paris. She told me there wasn’t one. So I suggested the night before and I would stay in a Heathrow airport. That was fine and would only cost me $6000 more. I thought she was joking and laughed. She wasn’t joking. I can’t print what I was thinking and wished to say to her. In the end, two and a half hours later, I asked her to keep my two booked flights and would she please confirm with the airline, Virgin Atlantic, that I would make the second flight in the short time they were giving me. Her superior documented all this and said I would hear back within 72 hours.
When I hadn’t heard back by Thursday, I called again and had to go through everything all over again. This woman was slightly more competent. She said it was simple. I just had to take the earlier flight out of Paris. WHATTTTT??? I had been told there wasn’t one. She was so sorry for the inconvenience. Then there was a problem. Even though I had asked the first woman to keep the rebooked reservation, she had not. So the new person told me there was no longer a seat in my class on the second leg. After a couple of minutes, she said they would contact the airline and ask for an upgrade since it was the airline that cancelled. Twenty-five minutes of trying to contact the airline (we were both on hold, I assume), she told me they couldn’t get a representative and it would be documented and I would hear back in forty-eight hours.
That was seven days ago, many hours of haggling, screaming, trying to be patient, being told “I’m so sorry for the inconvenience”, and I still don’t have a reservation. No one seems to have any power except the airline and the people at the Credit Card travel agency can’t seem to get in touch with the airline–in ten days!! And because I did this through a third party, I’m not allowed to do it on my own behalf.
As I write, I’m on hold. I’ve been on hold for over an hour after thirty minutes of trying to get another incompetent woman (just try asking to speak to someone in the US–it’s impossible) to fix my problem. I don’t know what’s going to happen. I don’t know if I will get a flight. No one has said “don’t worry, we’ll get you there.” They are just so sorry for the inconvenience. They each sound just like the other, like robots that have been trained in certain sentences, and I wonder do they really think they sound empathic. It’s hard to believe.
I just tried adding up the hours I’ve spent on the phone. It has to be at least eight hours. I’ve thought about how much peace of mind I’ve allowed those people to steal from me because I can’t keep my frustration and total anguish at my powerlessness at bay. And I still don’t have a flight.
And the worst part is: I’m not alone. I’m sure what is happening to me has happened or is happening to many others. One friend says it’s because service people don’t get paid enough so they don’t really care. Another says it’s because of Covid, airlines haven’t hired help. Travel Agencies are just getting back on their feet. I say it’s because organisations can get away with it. They can pay people as little as possible because everyone is looking for work. And they export out these jobs. It used to be to India but I think India wised up as it got more savvy in technology. Now it’s the Philippines. So no matter about making America great again, Americans lose to countries whose people will accept much less money for a lot more work. Everyone pays the price.
Countdown: twenty-five days until my flights are supposed to leave for the US. I’m breathing. I hate the feeling of powerlessness but what can I do? More will be revealed as they say in twelve-step programs.
5 thoughts on “Powerlessness”
Send this to the Quality/Customer Relations Dept of the agency that you were working with. They might not care, but then again they might.
How awful. This is happening world wide. No one seems to care any more. Is there a “live” airline office that you could go to, or are they a thing of the past too? Good luck. Mary Sent from my iPhone
How terribly frustrating. Perhaps it’s a sign that you shouldn’t go ?!
So sorry you are going through this, Sara. How about posting to a/their social media site? I hear that is supposed to be good at getting results, which is pretty sad in the first place. I hope you get this resolved and that you are well – miss you!
Mon dieu! I haven’t tried booking an international flight since “the Before Times” yet as the gauntlet truly exhausts me. Fingers crossed for you, my friend. ~ Lisa